Shipping Policy

Thank you for visiting and shopping at Belnap Creek Farm website!

All of our orders are shipped via USPS/UPS. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All pre-made orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. NO FOOD products will be shipped.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.

*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.

Once your order has shipped, you will receive a tracking email as soon as the products ordered are ready and ready to ship. Please allow USPS/UPS up to 48 hours to reflect updates on their tracking page.

If you received your order damaged, or if the order appears to be lost during shipping, always contact Belnap Creek Farm first. Do not attempt to file a claim with USPS/UPS yourself. Belnap Creek Farm will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process. (See our Refund & Returns Policy for more information.)

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.

Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Belnap Creek Farm. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.

All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 9 months from the date of the shipment. For damaged shipments, we must file the claim within 90 calendar days of delivery.

Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.

When an insurance claim needs to be filed for a shipment, both Belnap Creek Farm and you, the recipient, acknowledge both parties’ respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 24-48 hours.